OUR MISSION: GUEST SATISFACTION AND SAFETY
AN OASIS OF SAFE RELAXATION
Personalization for each guest, attention to every detail, attention and a spirit common to the whole team oriented towards hospitality distinguish the Mission of the Resort. In these moments linked to the cessation of the national state of emergency more than ever this philosophy does not disappear, but is renewed by transforming itself into even greater attention. We have realized in recent years that the Guest has changed, he pays much more attention to cleaning and sanitizing the rooms. To this end, we have implemented all the protocols of our “A Safe Stay” program.
Our staff will continue to observe timely practices for the safety, health and well-being of our Guests. Our large spaces, which are a distinctive feature of the Ghm Resort & Spa, both inside and in the Mediterranean Oasis, have all the right characteristics to ensure a natural and respectful distance from the privacy of each Guest. You will spend an iconic and memorable stay in absolute safety.
INCREASED SPACE FOR EACH GUEST
With the aim of ensuring an even safer social distancing, we took advantage of the large spaces of the Resort.
A BIGGER OASIS POOL CLUB
Large spaces between one location and another to ensure the absolute privacy of the guest
A DUE AND ALWAYS GUARANTEED SANITIZATION
thanks to the sanitizing cleaning of the environments with particular care for the key points such as, by way of example but not limited to, telephone keypad, remote control, elevator buttons, handles with medical and surgical products based on alcohol at least 70% as well as hypochlorite-based products sodium. Gel dispensing points are located in several points of the Resort. Before the guest arrives, each room is sanitized and closed with a guarantee seal which is removed only upon arrival. Constant and continuous sanitation is carried out at the Grand Spa del Mare and at the Pools and the Beach, all deckchairs and loungers are constantly sanitized We paid particular attention to the pool water and we also provide everything needed in the gym to sanitize the instruments before use.
DIGITIZATION
to minimize contact with any type of material with online menus, contactless payment systems, online check-in for all our direct bookings that accompany our paper supports; leaving the choice to the guest on what he prefers to use. We have created a virtual page curated by a Virtual Digital Personal Concierge who provides all information to guests during their stay. Guests can also communicate with the Personal Concierge through the « Ghm Real Time » WhatsApp application.
RESTAURANTS
Even more flexible hours and room service always guaranteed to enjoy your meal directly from the sea view balcony of your room and suite. As well as the possibility to eat directly at the sunbed both at the Ghm Beach Club and on the sunbed at the Oasis Pool Club Sundeck Terrace.
STAFF TRAINING
who will always be available to help you live your holiday in the most peaceful and safe way possible.
